Privacy Policy
Introduction
At EnglishSpeakingCourse.com, we take the privacy of our customers seriously and are committed to protecting their personal information. This privacy policy outlines how we collect, use, store, and share your personal data in compliance with privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). If you have any questions or concerns, please contact us at crm at englishspeakingcourse.com.
Collection of Information
In order to use our website and services, we may collect personal information from you, such as your name, contact details, and financial information. This information is collected through correspondence with you, whether through email or through our website.
Use of Collected Information
We use the personal information we collect to provide you with our products and services, to improve your customer experience, and for internal record keeping. We may also use your information for direct marketing or promotional communications, but you have the right to opt-out of these communications at any time.
Storage of Collected Information
We take the security of your personal information seriously and use industry-standard security measures to protect it, both during transmission and when it is stored. We do not permanently store complete credit card information. If you have any questions about the security of your personal information, please contact us at crm at englishspeakingcourse.com.
Access to Collected Information
You have the right to access, correct, delete, or update your personal information at any time. If you wish to exercise these rights, please contact us at crm at englishspeakingcourse.com.
Orders
If you make a purchase on our website, we may collect personal information such as your name, contact details, and financial information for billing and order fulfillment purposes. We may use this information to contact you if there are any issues with processing your order.
Communications
We may use your personal information for essential communications, such as account information and service updates. We may also use your information for promotional or marketing purposes, but you have the right to opt-out of these communications at any time.
Third Parties
We may share your personal information with third-party service providers for the purpose of providing you with our products and services. These third parties are prohibited from using your personal information for any other purpose. We do not share your personal information with third parties for unknown or unrelated uses.
Legal
We may be required to disclose your personal information in compliance with legal or regulatory requirements. We will only disclose your personal information if we believe it is necessary to protect our rights or comply with a legal proceeding or court order.
Changes to Privacy Policy
We may update this privacy policy from time to time to reflect any changes in our practices or legal requirements. If we make any changes, we will update the privacy policy on our website and notify you by email if necessary.
Data controller and data processor responsibilities
We, EnglishSpeakingCourse.com, are the data controller of the personal information collected through our website and services. We appoint third-party service providers as data processors to assist us in providing our products and services, but they are only allowed to process personal information in accordance with our instructions and are required to implement appropriate security measures.
Data retention policy
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We have implemented data retention policies and procedures to ensure that we comply with this requirement.
Right to data portability
You have the right to receive the personal information that you have provided to us in a structured, commonly used, and machine-readable format, and to have that information transmitted to another controller, if technically feasible.
Right to object to processing
You have the right to object to the processing of your personal information for direct marketing purposes, including profiling related to such marketing. You also have the right to object to processing based on our legitimate interests, unless we can demonstrate compelling grounds for the processing that override your rights and interests.
Use of cookies and other tracking technologies: We may use cookies and other tracking technologies on our website to personalize your experience and to gather information about how our website is used. You can configure your browser to reject cookies or to alert you when a cookie is being sent. However, please note that some features of our website may not work properly if cookies are disabled.
Data breaches and notification procedures
In the event of a data breach, we have implemented procedures to promptly and effectively assess the risks and take the necessary measures to protect your personal information. We will also notify you and the relevant authorities of the breach as soon as possible, if required by law.
International data transfer mechanisms
We may transfer your personal information to other countries for storage or processing. When we do so, we will take appropriate measures to ensure that your personal information is protected in accordance with this privacy policy and applicable law. This may include using standard data protection clauses approved by the European Commission or participating in the EU-U.S. Privacy Shield.
Compliance with legal and regulatory requirements
We strive to comply with all applicable laws and regulations related to data protection, including GDPR and CCPA. We will update our privacy policy and practices as necessary to ensure ongoing compliance.
Independent dispute resolution mechanism
In the event of a dispute related to your personal information, we encourage you to contact us first to resolve the issue. However, you also have the right to contact an independent dispute resolution mechanism, such as a data protection authority.
Age restrictions for collecting personal information from children
We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or guardian. If you believe that we have collected personal information from a child without such consent, please contact us at crm at englishspeakingcourse.com.
Clear and conspicuous notice of privacy practices
We will provide a clear and conspicuous notice of our privacy practices, including the types of personal information we collect, the purposes for which we use it, and your rights with respect to your personal information, before or at the time of collection.
Opt-in or opt-out options for certain types of data processing
Where required by law, we will provide you with the opportunity to opt-in or opt-out of certain types of data processing, such as the use of your personal information for direct marketing or the sharing of your personal information with third parties.
Providing a detailed explanation of individual rights under GDPR and CCPA
We will provide you with a detailed explanation of the rights you have under GDPR and CCPA, such as the right to access, correct, delete, or object to the processing of your personal information. We will also inform you about the conditions and process for exercising these rights.
Providing a process for handling requests related to exercise of individual rights
We have implemented a process for handling requests related to the exercise of your individual rights. You can submit a request to exercise your rights by contacting us at crm at englishspeakingcourse.com. We will respond to your request within a reasonable timeframe and provide you with the information and assistance you need to exercise your rights.
Contact information of data protection officer or similar role
We have appointed a data protection officer or similar role to oversee our compliance with data protection laws and to assist you with any questions or concerns you may have. You can contact our data protection officer at admin at englishspeakingcourse.com.
Processing of special categories of personal data
We will not process any special categories of personal data (such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation) unless it is necessary for the establishment, exercise or defense of legal claims or with your explicit consent.
Privacy Impact Assessment (PIA)
We have conducted a Privacy Impact Assessment (PIA) to ensure that the processing of personal data by our organization is carried out in compliance with data protection laws and regulations and in a way that protects the rights and freedoms of data subjects.
Data protection by design and default
We have implemented technical and organizational measures to ensure data protection by design and default, such as pseudonymization, encryption, and regular testing and evaluation of our security measures.
Transparency and accountability
We are committed to being transparent and accountable in our data processing activities, and will provide you with all the necessary information to understand how we process your personal data, including through privacy notices, records of processing activities, and regular reporting.